Adobe Reader 7.0 FAQ    Download Adobe Digital Editions    << Back to Help

• Important Notes
• General Questions
• General Activation Questions
• Adobe Reader 6.0 Activation Questions
• Adobe Reader 7.0 Activation Questions
• System Requirements

Adobe Reader 7.0 Software Alert Critical Adobe Reader Fix: We strongly recommend you change the way your computer downloads Adobe Reader 7.0 files so that you get a "save dialog" that will allow you to save the special Adobe ETD file to your My eBooks folder. To do this on a WinXP computer, go to Start, then My Computer, then select "Tools" then select "Folder Options" then select the "File Types" tab. Let the File Types load (it takes 15 seconds or so). Scroll down to the .etd file type and click Advanced. Check both the boxes on that page (to show extensions and to "Confirm Open after download"), then click Okay on those windows to close them. After doing this, you can download the Adobe ETD file, save it in your My eBooks folder, then open the file. The ETD file will then launch Adobe Reader 7.0, obtain your eBook license, and finally download your eBook. Handheld Users: Please note that only Adobe Reader for Palm OS v3.0 or later supports Secure Adobe Reader 7.0 eBooks. Versions of Adobe Reader are available for other handheld operating systems, and will read standard Adobe Acrobat files (PDFs), such as our MultiFormat PDFs, on those systems. Adobe Reader for Palm OS v3.0 will also read MultiFormat PDFs. But only Adobe Reader for Palm PDAs will read encrypted Adobe eBooks. PocketPCs cannot read encrypted Adobe eBooks. Moving Adobe 7.0 eBooks to your Palm PDA: To move eBooks to your Palm PDA, open Adobe 6.01, click on the "eBooks" button then select the "My Bookshelf" option. A "My Bookshelf" window opens. Select the title, then click the "Send to Mobile Device" option. Important Note: Adobe Reader for PocketPC CANNOT read encrypted, secure eBooks. You have to Browsers and JavaScript: Adobe Reader 7.0 only supports downloading eBooks using Microsoft Internet Explorer browser versions 5.01, 5.5, 6.0, or 6.1, and JavaScript must be enabled in your security settings, and JavaScript must not blocked by a personal or corporate firewall. Windows® Users: Please note that Adobe Reader 7.0 does not work with early versions of Windows 98, but does work with Windows 98 SE, as well as: Windows XP Professional, Home Edition, or Tablet PC Edition; Windows ME; Windows 2000 Professional SP2; and Windows NT Workstation 4.0 SP6. Please verify that Adobe Reader 7.0 will work on your system. TIP: To find out which version of the Windows Operating System you have: Right-click on the "My Computer" icon on your desktop and select "Properties." Mac Users: Please note that in order to download eBooks, Adobe Reader 7.0 requires Mac OS 10.2.4 or higher.

General Questions

Q. When I try to download my ebook, Adobe Reader 7.0 opens but my ebook does not open. What should I do?
In order to enable Adobe Reader 7.0 to automatically open the ebook, your computer's settings must be adjusted to associate the .etd file type with the Adobe Reader 7.0 program. Go to 'My Computer' and from the menu bar select Tools > Folder Options and click on the 'File Types' tab. Select '.etd' and click the 'Advanced' button. Place a checkmark in the box next to 'Confirm open after download' then click the 'OK' button. When you attempt to download your ebook again, you will be prompted to save the ebx.etd file. Save this file, then double-click it to download your ebook.

Q. Instead of the ebook I expected, I downloaded a file named 'ebx.etd'. Where is my ebook?
This typically indicates that you did not install and activate Adobe Reader 7.0 before you attempted to download your ebook. Click here for instructions on downloading and activating Adobe Reader 7.0. Once you have downloaded and activated Adobe Reader 7.0, make sure you are connected to the Internet and right-click the ebx.etd file. Select 'Open With', and indicate Adobe Reader 7.0. This action will launch Adobe Reader 7.0 and start the download of your ebook.

If you are certain that you already installed and successfully activated Adobe Reader 7.0, you may need to adjust your file associations, instructing your system to use Adobe Reader 7.0 to handle the .etd file type. Go to 'My Computer' and from the menu bar select Tools > Folder Options and click on the 'File Types' tab. Select '.etd' and click the 'Change' button. In the list of programs displayed, click on 'Adobe Reader 7.0', then click the 'OK' button. Connect to the Internet, then right-click the ebx.etd file you downloaded. Select 'Open With', and indicate Adobe Reader 7.0. This action will launch Adobe Reader 7.0 and start the download of your ebook.

General Activation Questions

Q: What is EZ Activation?
A: EZ Activation is a new method of activating your Adobe Reader software that does not require user interaction and does not require the use of Passport or Adobe ID. The activation process happens automatically in the background when you download DRM-protected content.

Q: Are there any limitations to EZ Activation?
A: To use EZ Activation you must install Adobe Reader 7.0. A limitation of EZ activation is that you will not be able to copy content to other computers unless you activate those computers using named activation.

Q: Does EZ Activation work on MacOS?
A: Yes, EZ Activation is supported on MacOS when using Adobe Reader 7.0.

Q: Does EZ Activation work on PDAs?
A: Yes, EZ Activation is supported on PalmOS PDAs when using Adobe Reader 7.0 and Adobe Reader for PalmOS version 3.0 or later.

Q: How many computers can I activate?
A: You can activate up to 6 computers (PC or Mac) and 6 PDAs (PalmOS) to each named activation account using Adobe Reader 6.0 or later.

Q: Do I need to update to Reader 7.0 to activate multiple devices?
A: No, Any version of Adobe Reader 6.0 or later can use multiple activations.

Q: How do I activate multiple devices?
A: If you want to download content onto multiple devices the easiest method is to install Adobe Reader 7.0 and simply download the content from the content provider. Each device will use EZ activation and you will be able to view the content as soon as the download is complete. Each device will however be independent and you will not be able to copy content between them.

Q: How can I copy content from one computer to another?
A: In order to copy content between devices you must use named activation. Log into your Passport or Adobe ID account from each computer and activate them. The alternative method is to EZ Activate each computer and download the content from the content provider to each.

Q: Can I activate multiple devices without using named activation?
A: Yes, but you will not be able to copy content between them unless you use named activation.

Q: Do I have to use named activation to view eBooks?
A: This depends on the version of Adobe Reader you are using. Adobe Reader 6.0 requires named activation. Adobe Reader 7.0 supports EZ Activation which does not require the use of Passport or Adobe ID for new content.

Q: I updated to Adobe Reader 7.0 so why it is asking me to log into Passport?
A: Your Adobe Reader 6.0 software was previously activated using a Passport account. You are asked for your Passport or Adobe ID account to enable you to open your existing content which is tied to that ID.

Q: How do I know if my software is activated?
A: If you have eBooks in your “My Bookshelf” that you can open your software is activated.

Q: How do I use named activation?
A: Go to the Adobe DRM Activator site. In Adobe Reader go to the “Tools” menu and select “eBook Web Services” then select “Adobe DRM Activator”. Your Adobe Reader software will activate when you log in.

Adobe Reader 6.0 Activation

Q: If I have never activated my software, can I activate using EZ Activation?
A: If you are using Adobe Reader 6.0 and want to you use EZ Activation your must update to Adobe Reader 7.0.

Q: If I have activated my Adobe Reader 6.0 do I need to re-activate after updating to Reader 7.0?
A: If you activated but have not downloaded any content you do not need to re-activate. If you have content that you wish to view you will need to re-activate using named activation in Adobe Reader 7.0.

Q: Do I need to update to Adobe Reader 7.0?
A: No, You do not need to update to Adobe Reader 7.0 if you have already activated your software to view eBooks or DRM-protected files. If you have not activated you may wish to update to Adobe Reader 7.0 to benefit from EZ Activation.

Adobe Reader 7.0 Activation

Q: How do I use EZ Activation?
A: Simply download an Adobe DRM-protected file such as an eBook. This will automatically activate your software using EZ Activation.

Q: I updated from Reader 6.0 to 7.0 so why am I not able to open my previous eBooks?
A: Your previous eBooks are linked to your Passport or Adobe ID account. You will need to re-activate your Adobe Reader software using named activation. Please go to the Adobe DRM Activator site and log in with your Passport or Adobe ID account. In Adobe Reader go to the “Tools” menu and select “eBook Web Services” then select “Adobe DRM Activator”. After logging into the site your Adobe Reader software will re-activate and you will be able to open your eBooks.

Q: What if I have multiple EZ Activated machines and I want to copy content between the devices?
A. You must activate each of the devices using named activation. After you activate each device with named activation the content may be opened on any of the activated devices.


System Requirements    Windows   Mac   Palm

Windows System Requirements

• Windows 98 Second Edition
• Windows ME
• Windows NT Workstation 4.0 SP 6
• Windows 2000 Professional SP2
• Windows XP Professional, Home, or Tablet PC edition

Memory requirements: 32 MB of RAM (64 MB recommended)

Hard disk space for Adobe Reader (English): 80 MB default installation (Full version)

Web Browser support:

• Internet Explorer 5.01, 5.5, 6.0, or 6.1
• Netscape Navigator 7.0
• AOL 6.0, 7.0, or 8.0

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Macintosh System Requirements

• Processor: Power PC processor G3 or greater
• Operating Systems: Apple Mac OS version 10.2.4 or later
• Memory requirements: 32 MB of RAM (64 MB recommended)
• Hard disk space for Adobe Reader (English): 90 MB for Adobe Reader drag and drop install with all features (Full version)

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System Requirements - Palm

• The desktop application (and conduit during HotSync®) runs on your desktop computer. It prepares PDF files for the Palm OS and transports them to the user's handheld device.
• The reader is the Palm OS application that runs on the Palm OS device, designed to accommodate the characteristics of small-screen devices.

Windows

• View a list of compatible devices
• Intel Pentium processor
• Microsoft Windows 98, Windows Millennium Edition, Windows NT 4.0, Windows 2000, or Windows XP
• 16MB of RAM
• 20MB of available hard-disk space
• Palm OS 3.5, 4.0, 4.1, or 5.0; Palm Desktop 4.0 or 4.01
• 600KB of free space on Palm OS device

Macintosh

• View a list of compatible devices
• PowerPC processor
• Mac OS X v.10.2
• 16MB of RAM
• 20MB of available hard-disk space
• Palm OS 3.5, 4.0, 4.1, or 5.0; Palm Desktop 4.0
• 600KB of free space on Palm OS device

Download Adobe Reader for Palm OS v3 or Later